Return & Withdrawal Policy Button PrestaShop Module

Return & Withdrawal Policy Button adds the EU-wide and Greek Law 5317-2026 mandated "withdrawal button" to your PrestaShop store: an always-available, two-step cancellation and return request flow for both logged-in and guest customers, fully integrated into your PrestaShop back office and customer account pages.

• Add a compliant withdrawal button to the order confirmation page, order detail page, and customer account area
• Two-step, no-dark-pattern request flow: nothing is pre-checked and nothing is submitted until the customer explicitly confirms
• Works for guests as well as logged-in customers, through a secure, time-limited emailed link
• 14-day legal window enforced directly in the code, never configurable below the legal minimum
• Choose automatic cancellation with automatic refund, automatic cancellation with manual refund, or fully manual admin approval
• Exclude specific products, categories, personalised or made-to-order items, and already-downloaded digital content from withdrawal, with a clear reason shown to the customer
• Native category-tree and instant product-search widgets for exclusions, the same tools you already use to edit a product's own categories
• Automatic theme detection with native styling for both the Classic and Hummingbird theme families
• Built-in anti-fraud protection: CAPTCHA support (Google reCAPTCHA or Cloudflare Turnstile), rate limiting on the guest form, and a full audit trail of every request
• GDPR-safe data retention under Article 17(3)(b), so compliance records are never accidentally deleted or anonymised on a data-erasure request
• Dedicated Withdrawal Requests queue in your back office, with one-click Approve, Reject, and Issue Refund actions, plus a mirrored panel directly on the order page
• Fully bilingual out of the box, with legal citation automatically selected by your shop's country and per-language notice text you can customise

What your customers will like

Customers get a clear, always-available way to cancel or return an order, with no runaround and no hidden steps. Guests can act without creating an account. Once they confirm, they receive an immediate email with their exact declaration, date, and time, ready to keep as proof.