Return & Withdrawal Policy Button for PrestaShop

Last update 08/18/2026
PrestaShop version 1.7.X - 9.X
Module version 1.2.2

Add a structured withdrawal/return request workflow to PrestaShop for customers and guests, with eligibility rules, exclusions, CAPTCHA, admin review and audit history.

€99.99

Tax included

Try the demo

€99.99

Support
3 months from the purchase date
Download Updates
Free download updates as long as you have active support
License
1 license per domain
Current Version
1.2.2
Compatibility
v1.6.x
v1.7.x
v8.X
v9.X
Last Update Date (MM/DD/YYYY)
08/18/2026

About module

Version: 1.2.2
Last update: 08/18/2026
Available in: English, Greek

Read documentation

What this module does for you

The Return & Withdrawal Policy Button adds a controlled withdrawal/return-request process to PrestaShop. Eligible customers and guests can open requests from the supported order workflow, while the merchant manages exclusions, validation, security and review from the Back Office.

Provide a structured withdrawal/return request flow for customers and guest orders.
Use the supported account/order workflow and the native delivery-status flag used by the module to anchor the configured withdrawal period.
Protect guest/public request flows with supported CAPTCHA and rate-limiting controls.
Configure category/product exclusions using the module category tree and product-search tools.
Keep an audit history of requests and administration actions.
Process requests from the Back Office queue using the supported review workflow.
Support the product theme families documented by the module, including PrestaShop Classic and Hummingbird.
Handle bilingual/country-oriented legal text behavior provided by the module.

How it works

Configure the withdrawal period, eligible delivery status behavior, exclusions and request text.
Enable the supported CAPTCHA/security options if required.
The eligible customer or guest opens the withdrawal/return request from the supported order flow.
The module records the request and presents it in the administration queue.
Your team reviews and completes the return/refund handling according to your store policy.

Who this module is for

PrestaShop merchants who need withdrawal/return requests recorded and processed through a dedicated workflow rather than unmanaged email messages.

What your customers will like

Customers and guests get a clear route for submitting eligible withdrawal/return requests and the merchant receives the information in a consistent format.

Installation

Installation follows the standard PrestaShop extension workflow. After activation, open the product settings and complete the configuration required for your store.

Before purchasing, make sure you have:

An active PrestaShop store.
A correctly configured delivery order status, because the module uses the native delivery flag as part of its withdrawal-period workflow.
A withdrawal/returns policy and exclusions reviewed for your products and countries.
Optional CAPTCHA credentials if you enable the supported protection.
Theme testing if your store is heavily customized beyond the documented Classic/Hummingbird theme families.

Frequently asked questions

Can guest customers submit a request?

Yes. The module includes a guest-request workflow in addition to logged-in customer handling.

How is the withdrawal period anchored?

The product uses the PrestaShop order-status delivery flag in its supported workflow, so your delivery status configuration matters.

Can I exclude categories or products?

Yes. The module provides category-tree and product-search tools for configuring exclusions.

Which themes are supported?

The product documents support for the PrestaShop Classic and Hummingbird theme families. Heavily customized themes should be tested.

Does the module guarantee legal compliance?

No. It implements the withdrawal workflow and product-described Greek Law 5317/2026/EU-oriented functionality, but the merchant remains responsible for legal policy, exclusions and configuration.

Change log

Version 1.2.2

Two-step, no-dark-pattern withdrawal flow for logged-in customers and guests.
Admin-configurable automation: auto-cancel with automatic or manual refund, or fully manual approval.
Native category-tree and instant product-search exclusion widgets.
Automatic theme detection with native styling for both Classic and Hummingbird.
Google reCAPTCHA and Cloudflare Turnstile support, plus rate limiting, on the guest form.
A Withdrawal Requests queue and an order-page panel, both with Approve, Reject, and Issue Refund actions.
Confirmation, order-confirmation notice, status-update, and admin-alert emails.
GDPR-safe legal retention of compliance records.
Full Greek and English translations included.