1. General Information
Through its Website the COMPANY has the ability to collect the personal data it needs from you in order to create an individual account on its website, through which you can place orders and receive updates via e-mail.
The personal data collected by the COMPANY, are collected, processed, registered and stored confidentially, by the Data Controller in accordance with the applicable provisions on personal data protection of Greece (N.2472 / 97 as in force today) and the provisions of European Law ( EC 2016/679).
The personal data that may be collected are never disclosed to third parties (with the exception where provided by law and the Competent Authorities and those defined in paragraph 4 hereof), but their personal character is preserved. The COMPANY maintains files with these data exclusively for communication, statistical purposes and to improve the services provided, customer management.
2. Right of access, correction, deletion and reversal of the procedure
If you have created an Account on the website, you have the opportunity to access or correct your personal information by logging in to your Account with the e-mail and password you set when creating your Account.
In any case, you have the right to access, correct or delete your personal information at any time, as well as to refuse the processing of your data, addressed to the Data Controller of the COMPANY:
• by post (Sarafoudis Nikolaos, Ptolemaion 11, Thessaloniki, Post Code 54630)
• by phone from 10:00 to 18:00 Monday to Friday (2315515873)
• via e-mail ([email protected])
If you do not wish to receive promotional emails, you have the right to unsubscribe from the mailing list:
• addressed at any time to the Data Processing Manager of the COMPANY
• or using the link at the bottom of the emails sent by the company.
In case you encounter any problems regarding this, you can contact the Company’s Data Processor, using the contact details mentioned above. Minors have access to the website only with the consent of their legal guardians or guardians.
3. Management of personal data by our company
3.1 Data collection methods
At the time of your registration on the Website, we collect your personal information, using the form available in the “my account” section. The COMPANY collects in this way your name, surname, e-mail address, gender, date of birth. Additionally you may be asked to provide us with additional information, such as product / service preferences.
When placing an order, we collect personal information using the form available in the “Creating a Customer Account” section as defined in the General Terms and Conditions. In this context, we collect additional information collected during your registration: your address (delivery and invoicing, if different), your telephone (landline and mobile phone number) and information about the selected payment method (credit card number , credit card holder).
Finally, when you request to view pages on the Website, the COMPANY servers automatically recognize the IP address of your computer (the numeric web address assigned to each computer on a network. The IP address is as follows: XXX.XXX.XXX .XXX).
The data we collect and are necessary to be able to respond to your searches or your order, are marked with an asterisk on the data collection forms. In case you do not fill in the required details we will not be able to complete our transaction.
The personal data that we collect from you every time you visit the Website or place an order is necessary for the overall management of your order by the COMPANY and the providers, added to it. This management includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the COMPANY’s rights regarding its commercial activity.
In addition, this data may be used to inform you about products and services provided by the COMPANY and its offers or promotions.
In addition, we reserve the right to freely collect and publish general statistical information in the visitors profile of our Website, without mentioning specific information such as the name and address of these visitors. We may collect the statistics required to interpret the use of our Website by visitors (frequency of views from various other Websites, sales statistics and origin of visitors to our Website, etc.).
The data regarding the profile of our visitors will be kept only by the COMPANY as defined by Greek law.
Finally, the COMPANY may send you by e-mail (commercial) commercial proposals regarding products or services, promotions or advertising actions, unless you declare your refusal, to the above contact details mentioned in Paragraph 2.
3.3 Data Management
The data are kept for a period of five (5) years.
3.4 Data recipients
All personal data is intended for their use by the COMPANY. With the exception of photos, the personal information collected from the Website may be requested from time to time by our trading partners, in order to ensure that the above mentioned purpose is addressed, as well as to detect cases of payment fraud and Merchant Management organized by the COMPANY or its trading partners. The COMPANY restricts as far as possible the recipients, in order to ensure adequate protection, in accordance with the current Greek and European legislation.
3.5 Security and confidentiality of personal data
The COMPANY has made significant efforts to take all precautionary measures to maintain the confidentiality and security of personal data and to prevent their distortion, damage, destruction, and accessibility by unauthorized third parties. Technical and organizational security measures include state-of-the-art technology. However, the company can not control the risk associated with the operation of the Internet and therefore draws your attention to the potential risks associated with its use and operation.
3.6 Use of personal data
The COMPANY will not transfer or disclose in any way your personal data and information to its affiliates, third parties and commercial or business associates without your prior notice.
In case the COMPANY is forced by law or by court decision to contact the personal data of its visitors, it will notify its visitor if possible (unless the COMPANY deems it not obliged to do so) .
Taking into account the level of technology related to the telecommunications sector, the COMPANY can not guarantee the confidentiality, and the integrity of the verification of the authenticity of the emails that the visitor sends or receives from the COMPANY.
We keep your information for a limited period of five years, starting from the time of your last interaction with us, unless there is an obligation to keep the information for a longer period of time by law, or if this is required in a court proceeding.
We may use the information you provide to us in order to:
• We send you promotional material or other advertising communications, with your prior consent
• We provide services to you
• We process your payments and / or gift card transactions
• Create and manage your online account
• Respond to your requests
• Contact you about, and provide you with, participation in, special events, contests, lotteries, programs, surveys and other promotions
• Operate, evaluate and improve our business (including developing new products and services, enhancing and improving our services, managing our communication, analyzing our products, conducting data analytics, and performing accounting, our audit and other internal functions)
• We comply with applicable legal requirements, relevant industry standards and our policies
We may also use the information in other ways, for which we will provide specific notice at the time of collection.
3.7 Information we collect through automated means
When you visit this page, we collect specific information through automated means, using technologies such as cookies, web server logs and web beacons.
We may use third-party web analytics services on this page, our social networking pages, or our mobile applications. The service providers who manage these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the page. The information collected through these media (including the IP address) is disclosed to these service providers, who use the information to evaluate the use of the website.
3.8 Targeted advertising
3.9 How we use the information we collect through automated means
We may use the information collected through automated media on this page to transmit personalized content, for market research, data analysis and systems management purposes, to determine if you have visited us in the past or if you are a new visitor to the site, and to comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We may also use the information in other ways, for which special notice will be given at the time of collection.
4. Information we share
We do not sell or disclose personal information we collect about you, except as described here. We may share your personal information with:
• Service providers who provide services on our behalf based on our instructions. We do not authorize these providers to use or disclose the information unless necessary to provide services on our behalf or to comply with legal requirements. Examples of such service providers include entities that process credit card payments, process orders, and provide network hosting and advertising services.
• Other third parties with your consent.
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) law enforcement or other government officials, or (iii) when we believe disclosure is necessary, or appropriate to prevent bodily harm or financial loss, or in conjunction with an investigation into suspected or fraudulent or illegal activity.
5. Your rights and choices
We offer specific options regarding the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or make a request, please contact us as set out below.
5.1 Non-participation in e-mails (Email Opt-Out)
You can tell us at any time not to send you advertising email by clicking on the delete link you will find in the promotional emails you receive from us or by contacting us as listed below. You can also opt out of receiving the Company’s promotional emails by emailing us at [email protected]
5.2 Do not participate in messages by mail
You can ask the COMPANY to stop sending you promotional emails by following the instructions that may be included in a particular promotion. You can also request that we not be allowed to send you promotional material by posting by contacting us as listed below.
5.3 Withdrawal of Consent
You may withdraw any consent you have given us or object at any time for lawful reasons regarding the processing of your personal information. We will implement your preferences within a reasonable time. In some cases, withdrawing your consent to the use or disclosure of your personal information may mean that you will not be able to take advantage of any of our products or services.
5.4 Review, update and modification of Personal Data
Subject to applicable law, you may have the right to request access to and receive details of the personal information we hold about you, to update and correct inaccuracies in your personal data, and to request that they be blocked or deleted; it depends on the situation. The right of access to personal information may in some cases be restricted by the requirements of local law. You can request to review, change or delete your personal information by sending an email to [email protected]
6. Data transfers
We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. These countries may not have the same data protection laws as the country where you originally provided the information.
7. How we protect personal data
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide from accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
8. How to contact us
If you have any questions or comments about this or if you would like to update the information we have about you or your preferences, please contact our Data Controller at the beginning of this information.