Open general enquery tickets for questions that are NOT connected with your purchased products, otherwise will be ignored!
If you need help with a product you bought, click on the button "New ticket for ProductName"!
If this button is not available to you, this means your support is expired and a another button to renew it will be available to you.

If you see this icon, your ticket is open.
If you see this icon, your ticket has a new answer from the team.
If you see this icon, your ticket is characterized as closed!